The Property Repairs Service is at a pivotal moment in its development and transformation to match the challenges of a modern repairs service in becoming more commercially focused whilst improving repairs services to customers and are seeking to recruit a permanent Systems and Analytics Assistant to help achieve that transformation.
This role is focused on providing reporting capability and analysis support to the Property Services Repairs Team, together with some financial and systems administration. The role is instrumental in extracting and analysing data using a range of IT systems and documents to drive radical change and in identifying service improvements and efficiencies for the service as a whole.
You should be able to work well under pressure, in a busy office environment, while maintaining a high level of accuracy and proficiency in using standard MS Office systems at an advanced level. Experience of more advanced IT systems such as Agresso, Oneserve, iTrent, Technology Forge and SharePoint is an advantage, together with excellent customer service skills, which is essential, and be able to prioritise workloads when faced with conflicting demands, during this exciting period of transformation.
The successful applicant will be organised and motivated to playing their part in delivering an efficient and modern repairs service, together with the ability to demonstrate commitment to the authority’s Corporate Values Framework and CANDO ways of working.
For an informal discussion about this role, please call Erica Danis (Property Repairs Team Leader) on 01788 533597
Our method of application is online by following the link. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.
Interviews: 7 May 2021
Information for Job Applicants
Corporate Values
Job Description
Additional Benefits
Part-time 25 hours - Monday to Friday 12 noon – 5pm
Working as part of a team of Customer Service Advisors, you will be responding to a range of enquiries about refuse and recycling, council tax, housing tenancies, environmental issues, the electoral roll, licensing, parking, community safety and so on. To do this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
You must have experience of using customer service centre technology; both Automatic Call Distribution (ACD) and Customer Contact Management (CCM) systems.
If you have experience of working in a busy customer service environment and are familiar with inputting and accessing customer information using these systems, then we would like to hear from you. You will need to be good at communicating with customers primarily over the telephone and able to deal with their enquiries efficiently. Good keyboard skills are essential.
We are committed to ensuring that customers can access and pay for services using a method that works for them so that’s where you come in. Regardless of how they contact us, you will be able to interact with them in a diplomatic, credible and supportive way.
For an informal discussion about this role, please email our Customer Services Team Leader(s) as follows: carol.thomas@rugby.gov.uk or emma.tomlinson@rugby.gov.uk and leave your telephone number and they will call you back.
Interviews: 26 April 2021
Rugby Borough Council Work Services Unit requires a reliable and conscientious Vehicle Maintenance Fitter to work on the Council’s Fleet Management Department.
Then primary purpose of the post is to ensure that the Council’s comprehensive range of vehicles, plant and machinery are maintained to both a high standard and comply with all legal requirements.
The post holder will ideally be qualified to undertake taxi compliance testing, preparation for MOT testing from Class 4 and 7 and undertake LGV MOT preparation to VOSA minimum standard or prepared to undertake the necessary training to achieve these qualifications
Interviews: week commencing 26 April 2021