Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
The Property Repairs Service is at a pivotal moment in its development and transformation to match the challenges of a modern repairs service in becoming more commercially focused, whilst improving repairs services to customers and are seeking to recruit a Property Repairs Team Leader to help achieve that transformation.
You’ll be undertaking the day-to-day operational management of Repairs & Voids service delivery, performance management of the administrative function and facilitating a customer first culture throughout the team. You will also assist the Property Repairs Manager with developing and improving the Council’s repairs service.
You’ll be effectively managing and leading the Repairs Scheduling, Financial and Administrative teams in a busy office environment, responding to enquiries from Customers, Suppliers, and external sub-contractors, to maintain service continuity and supply chain management.
Please see the linked Job Profile for full details of the role.
About you
You will need good people management and leadership skills with experience of successfully leading change within a team in a repairs, property or housing management service.
You’ll have a strong work ethic, be reliable and able to deliver consistently good customer focussed outcomes. You must be able to work well under pressure while maintaining a high level of accuracy and demonstrate being well organised with the ability to prioritise workloads when faced with conflicting demands.
You will also be proficient in using standard MS Office systems at an advanced level. Experience of other IT systems such as Agresso and Total mobile would be an advantage.
Benefits
Job Profile link
Interview Date: 13 August 2025
Apply now or see more about our Careers here - Careers - Rugby Borough Council including our Corporate Values, Employee Benefits and Hints and Tips for a great application.
Our method of application is online by following the link. If you are unable to apply on-line please contact 01788 533564, or e-mail: recruitment@rugby.gov.uk for further assistance.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Please note the online recruitment process will be unavailable due to scheduled maintenance on a Sunday between 10am and 11am.
We recommend that you save your application regularly to avoid losing information.
We are committed to delivering high-quality services to our residents, with a focus on excellence, innovation, and sustainability. We are now seeking an experienced and dedicated Transport Manager to join our dynamic team.
The Transport Manager will be responsible for overseeing and managing the day-to-day operations of our fleet and transportation department. The role will focus on ensuring efficient and cost-effective fleet management, maintaining fleet compliance, managing the garage workshop and managing a team to ensure top-quality service delivery.
Key Responsibilities
Please see the attached Job Profile for full details.
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive
Rugby Borough Council are seeking a committed and community-minded individual to serve as Vice Chair of the Audit and Ethics Committee. This is an attractive role for someone who is passionate about good governance, transparency, and ethical leadership.
As Vice Chair, you will support the Chair in overseeing the Council’s audit processes, risk management, and ethical standards. You will play a key role in ensuring accountability and integrity in public service. The role is a fixed term for a period of 4 years.
There will be the requirement to attend approximately 4–6 meetings per year alongside preparation time for reviewing reports and documentation
Key Responsibilities:
Assist in leading committee meetings and setting agendas
Review internal and external audit reports
Promote high standards of conduct among elected members
Provide independent oversight of governance and risk frameworks
You will need to have experience in audit, finance, governance, or ethics with strong analytical and communication skills. You’ll be able to demonstrate a commitment to public service and impartiality and the ability to work collaboratively with Councillors and Officers.
For an informal discussion about this role please contact Jon Illingworth Chief Officer Finance and Performance on 01788533410 or Paul Dudfield - Chair of Audit and Ethics Committee on 07795474347.
Help shape the integrity of local government in Rugby — apply today!
To apply, please send your CV and a covering letter to recruitment@rugby.gov.uk. Your covering letter should explain why you are interested in this role and what qualities you can bring to the team.
Interview Date: 27 August 2025
You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.
You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.
If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.
Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.
You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.
You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.
We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.
For an informal discussion about this role, please email our Customer Services Team Leader Tino Dzimba - Tinotenda.Dzimba@rugby.gov.uk, leave your contact information including a telephone number and they will get back to you.
Interview Date: 6 August 2025
Rugby Council are dedicated to providing high-quality services to our community, ensuring that our residents live in safe, well-maintained homes.
As our Property Repairs and Voids Manager, you’ll be leading and managing our large Property Repairs Team, being responsible for the maintenance of the Council’s social housing stock and leased properties, keeping them in a state of compliance within all statutory and regulatory requirements.
You’ll be ensuring that all work is completed efficiently, to a high standard and in line with Health and Safety Regulations through managing a team of skilled tradespeople, coordinating with external contractors, and maintaining strong relationships with tenants and stakeholders.
You’ll need to have strong experience of leading a Repairs and Maintenance Service within Social Housing leading a large multi-discipline workforce including field-based staff.
A strategic thinker, you’ll have demonstrable experience of ‘on the ground’ delivery with process and design improvement skills and a strong commercial acumen with experience of budget planning and management.
You’ll have experience of successfully leading change in a team and driving service through performance management and improvements.
Interview Date: TBC
As a Groundsperson, you will play a key role in the upkeep and presentation of the sports pitches and facilities within the borough, operating sports turf equipment alongside other associated machinery preparing the pitches and facilities for matches and training, including fine turf areas using specialist machinery.
You will also be required to conduct a variety of other works such as supporting general grounds maintenance duties as required.
As part of the Grounds Maintenance Team, you will need to have practical experience within the grounds and sports turf industry.
You will have knowledge of turf care techniques and sport-specific maintenance schedules and have the ability to operate groundskeeping machinery such as tractors with the associated attachments, mowers, line markers, aerators and rollers. You will need a strong attention to detail and a commitment to high presentation standards.
For an informal discussion about this role, please call Daniel Mallinson, our Green Spaces Supervisor on 07854 996265
Interview Date: 30 July 2025
About the Role
We have an exciting opportunity within our Customer Service Team for a CRM Analyst & Customer Experience Lead who will play a significant role in championing the use of new processes and innovations to ensure our customers have an excellent experience throughout their journey with Rugby Borough Council.
Working as part of a team of Customer Service Advisors, this is a varied role where you will be responding to requests for information about a range of local and County Council services, helping customers to access and pay for services via the telephone emails and face to face. You will require a mind-set that is focused on delivering consistently good customer care.
Using your own skills, knowledge, and experience, you will assist with the on-going development of data capture methods which facilitate management reporting on areas such as value and customer satisfaction.
Your role will be to create and maintain detailed process flow charts relating to the services delivered, sometimes in collaboration with Business Analysts and Data Analysts and to collaborate with the Customer Service Manager and other colleagues to identify Performance Indicators which provide relevant and accurate process information for performance improvement.
To achieve this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
About You
You will be able to demonstrate the following skills, knowledge, and experience:
For an informal discussion about this role, please email our Customer Services Team Leader, Tino Dzimba - 01788 533 241, leave your contact information including a telephone number and they will get back to you.
Interview Date: 4 August 2025
The Bereavement Services Team are looking for an organised person to support them in providing a sensitive, compassionate and efficient burial, cremation and memorial service.
You will be based at Rainsbrook Crematorium in Rugby and will be responsible for ensuring that all cremations are carried out with dignity and respect and in accordance with current regulations.
This is a varied role where you’ll be undertaking a wide range of tasks including grounds maintenance, memorial safety checks, cremating, chapel duties and some administration tasks
The role will require you to be able to work additional hours dictated by the needs of the service, which will include some Saturday mornings and weekday evenings
Do you have a caring and sympathetic nature to deal with bereaved families at a sensitive time, are you able to work as part of a dedicated team to ensure that the highest standards of care are achieved?
We’re looking for a flexible, well-motivated self-starter who possesses excellent communication skills, and a commitment to delivering exceptional service to bereaved families.
Previous experience in a similar role would be an advantage however all relevant training will be provided to the successful applicant. Please note that the position requires a good level of physical fitness and a Full UK Driving License.
For an informal discussion about this role, please call Lorraine Marley, our Bereavement Services Team Leader on 01788 533715.
Interview Date: 29 July 2025
Salary - £25,183 - £27,269 Pay award pending
This is a great role for someone who loves working with the wider community and a diverse range of people to help them get the best from their living environment, supporting the delivery of our ambitious housing retrofit programmes under the Warm Homes: Social Housing Fund Wave 3 project.
As our Retrofit and Engagement Coordinator, you’ll be directly engaging with residents, both Council tenants and private homeowners / renters, building strong relationships with them and ensuring they’re informed about upcoming and ongoing retrofit projects.
You’ll also be liaising with Council staff, external surveyors, contractors, agencies, and residents to deliver high quality customer care and resident engagement during and after housing retrofit projects, keeping residents updated with appointment dates and addressing any concerns they may have throughout the retrofit process
This is a two-year fixed term contract offering the opportunity to work at the forefront of sustainable housing development.
This role suits someone with good face to face communication, relationship building and persuasion skills who has experience of working with a diverse range of people to help improve things for them. You could have gained this experience working in the charity sector, social housing, or something similar.
Some knowledge of construction would be beneficial or an aptitude for it to help you be able to explain plans and projects to the relevant community members - we can help you develop knowledge specific to our retrofitting project.
A good level of administrative ability is also needed alongside organisational and creative skills.
This is a unique opportunity to join a forward-thinking team at a council committed to innovation, climate action, and partnership-led transformation -apply today to help us shape a greener future for Rugby.
For an informal discussion about this role, please call Elaine Allso, our Project Manager on 01788 533786.