Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.
You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.
About you
If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.
Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.
You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.
You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.
We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.
Benefits
For an informal discussion about this role, please email our Customer Services Team Leader Tino Dzimba - Tinotenda.Dzimba@rugby.gov.uk, leave your contact information including a telephone number and they will get back to you.
Job Profile link
Interview Date: 6 August 2025
Apply now or see more about our Careers here - Careers - Rugby Borough Council including our Corporate Values, Employee Benefits and Hints and Tips for a great application.
Our method of application is online by following the link. If you are unable to apply on-line please contact 01788 533564, or e-mail: recruitment@rugby.gov.uk for further assistance.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Please note the online recruitment process will be unavailable due to scheduled maintenance on a Sunday between 10am and 11am.
We recommend that you save your application regularly to avoid losing information.
Rugby Council are dedicated to providing high-quality services to our community, ensuring that our residents live in safe, well-maintained homes.
As our Property Repairs and Voids Manager, you’ll be leading and managing our large Property Repairs Team, being responsible for the maintenance of the Council’s social housing stock and leased properties, keeping them in a state of compliance within all statutory and regulatory requirements.
You’ll be ensuring that all work is completed efficiently, to a high standard and in line with Health and Safety Regulations through managing a team of skilled tradespeople, coordinating with external contractors, and maintaining strong relationships with tenants and stakeholders.
Please see the linked Job Profile for full details of the role.
You’ll need to have strong experience of leading a Repairs and Maintenance Service within Social Housing leading a large multi-discipline workforce including field-based staff.
A strategic thinker, you’ll have demonstrable experience of ‘on the ground’ delivery with process and design improvement skills and a strong commercial acumen with experience of budget planning and management.
You’ll have experience of successfully leading change in a team and driving service through performance management and improvements.
Interview Date: TBC
About the Role
As an Administrative Assistant at our Work Services Unit you’ll be a key member of our operational support team helping to ensure the smooth and efficient delivery of waste collection services across the district. You'll be responsible for a range of administrative tasks such as -
Key Responsibilities
About You
We are looking for a detail-oriented, customer-focused, adaptable individual with strong organisational and communication skills who has previous experience in an administrative role, ideally in a logistics or public services setting
You’ll also need to be confident in dealing with the public and internal teams and the ability to work in a fast paced service driven environment.
Interview Date: 25 July 2025
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.About the role
This is an important and highly visible front-line role representing the Council on a daily basis to all Borough users and residents whilst ensuring that the highest standards of waste and recycling collections are met at all times.
You’ll be collecting refuse, green / food waste, and dry recyclables from wheeled bins or other specified containers as part of the Council’s Domestic Waste Collection Contract and Commercial Waste Collection Service.
You’ll need the ability to carry out physical work outdoors in all weather conditions and experience of working to laid out specifications.
You’ll also need to be flexible with working additional hours as required and the ability to work Bank Holidays and additional statutory days.
For an informal discussion about this role, please call Tracey Fellows or Adam Wichowski our Contracts Officers on 01788 533350 / 01788 533725
Interview Date: 21 July 2025
We are seeking a dedicated and responsible individual to join our Street Cleansing Services team. As a Street Cleansing Operative, you will help maintain clean and safe public spaces across the Borough of Rugby by performing a range of cleansing duties in accordance with Council specifications.
We are looking for a committed and customer-focused individual with:
Why Join Us?
Impactful Work: Play a key role in improving local waste management and sustainability.
Career Growth: Opportunities for training and professional development.
Supportive Team: Work in a collaborative and dynamic environment.
If you are passionate about waste management and have the skills to support our commercial waste operations, we’d love to hear from you!
Interview Date: 23 July 2025
For an informal discussion about this role please contact Steve Hollis our Contract Officer on 01788 533339.
Duties will include collecting refuse and materials for recycling from properties throughout the Rugby Borough as well as trade waste throughout our current operational area.
You will also be doing street sweeping operations as needed.
A Class 2 large goods vehicle licence (suitable to drive refuse collection vehicles up to 26 tonnes) is essential for this role.
You’ll need an understanding of health and safety legislation (Including manual handling) and Road Traffic Regulations, alongside the ability to read maps and follow existing planned routes.
The ability to be able to push wheeled bins and lift container / bulky waste items of household waste and be able to work alone with minimal supervision and as part of a team is also required.
Interview Date: 22 July 2025
As a Groundsperson, you will play a key role in the upkeep and presentation of the sports pitches and facilities within the borough, operating sports turf equipment alongside other associated machinery preparing the pitches and facilities for matches and training, including fine turf areas using specialist machinery.
You will also be required to conduct a variety of other works such as supporting general grounds maintenance duties as required.
As part of the Grounds Maintenance Team, you will need to have practical experience within the grounds and sports turf industry.
You will have knowledge of turf care techniques and sport-specific maintenance schedules and have the ability to operate groundskeeping machinery such as tractors with the associated attachments, mowers, line markers, aerators and rollers. You will need a strong attention to detail and a commitment to high presentation standards.
For an informal discussion about this role, please call Daniel Mallinson, our Green Spaces Supervisor on 07854 996265
Interview Date: 30 July 2025
We have an exciting opportunity within our Customer Service Team for a CRM Analyst & Customer Experience Lead who will play a significant role in championing the use of new processes and innovations to ensure our customers have an excellent experience throughout their journey with Rugby Borough Council.
Working as part of a team of Customer Service Advisors, this is a varied role where you will be responding to requests for information about a range of local and County Council services, helping customers to access and pay for services via the telephone emails and face to face. You will require a mind-set that is focused on delivering consistently good customer care.
Using your own skills, knowledge, and experience, you will assist with the on-going development of data capture methods which facilitate management reporting on areas such as value and customer satisfaction.
Your role will be to create and maintain detailed process flow charts relating to the services delivered, sometimes in collaboration with Business Analysts and Data Analysts and to collaborate with the Customer Service Manager and other colleagues to identify Performance Indicators which provide relevant and accurate process information for performance improvement.
To achieve this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
You will be able to demonstrate the following skills, knowledge, and experience:
For an informal discussion about this role, please email our Customer Services Team Leader, Tino Dzimba - 01788 533 241, leave your contact information including a telephone number and they will get back to you.
Interview Date: 4 August 2025
The Bereavement Services Team are looking for an organised person to support them in providing a sensitive, compassionate and efficient burial, cremation and memorial service.
You will be based at Rainsbrook Crematorium in Rugby and will be responsible for ensuring that all cremations are carried out with dignity and respect and in accordance with current regulations.
This is a varied role where you’ll be undertaking a wide range of tasks including grounds maintenance, memorial safety checks, cremating, chapel duties and some administration tasks
The role will require you to be able to work additional hours dictated by the needs of the service, which will include some Saturday mornings and weekday evenings
Do you have a caring and sympathetic nature to deal with bereaved families at a sensitive time, are you able to work as part of a dedicated team to ensure that the highest standards of care are achieved?
We’re looking for a flexible, well-motivated self-starter who possesses excellent communication skills, and a commitment to delivering exceptional service to bereaved families.
Previous experience in a similar role would be an advantage however all relevant training will be provided to the successful applicant. Please note that the position requires a good level of physical fitness and a Full UK Driving License.
For an informal discussion about this role, please call Lorraine Marley, our Bereavement Services Team Leader on 01788 533715.
Interview Date: 29 July 2025
Salary - £25,183 - £27,269 Pay award pending
This is a great role for someone who loves working with the wider community and a diverse range of people to help them get the best from their living environment, supporting the delivery of our ambitious housing retrofit programmes under the Warm Homes: Social Housing Fund Wave 3 project.
As our Retrofit and Engagement Coordinator, you’ll be directly engaging with residents, both Council tenants and private homeowners / renters, building strong relationships with them and ensuring they’re informed about upcoming and ongoing retrofit projects.
You’ll also be liaising with Council staff, external surveyors, contractors, agencies, and residents to deliver high quality customer care and resident engagement during and after housing retrofit projects, keeping residents updated with appointment dates and addressing any concerns they may have throughout the retrofit process
This is a two-year fixed term contract offering the opportunity to work at the forefront of sustainable housing development.
Key Responsibilities:
This role suits someone with good face to face communication, relationship building and persuasion skills who has experience of working with a diverse range of people to help improve things for them. You could have gained this experience working in the charity sector, social housing, or something similar.
Some knowledge of construction would be beneficial or an aptitude for it to help you be able to explain plans and projects to the relevant community members - we can help you develop knowledge specific to our retrofitting project.
A good level of administrative ability is also needed alongside organisational and creative skills.
This is a unique opportunity to join a forward-thinking team at a council committed to innovation, climate action, and partnership-led transformation -apply today to help us shape a greener future for Rugby.
For an informal discussion about this role, please call Elaine Allso, our Project Manager on 01788 533786.
Interview Date: 13 August 2025