Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
As a Groundsperson, you will play a key role in the upkeep and presentation of the sports pitches and facilities within the borough, operating sports turf equipment alongside other associated machinery preparing the pitches and facilities for matches and training, including fine turf areas using specialist machinery.
You will also be required to conduct a variety of other works such as supporting general grounds maintenance duties as required.
About you
As part of the Grounds Maintenance Team, you will need to have practical experience within the grounds and sports turf industry.
You will have knowledge of turf care techniques and sport-specific maintenance schedules and have the ability to operate groundskeeping machinery such as tractors with the associated attachments, mowers, line markers, aerators and rollers. You will need a strong attention to detail and a commitment to high presentation standards.
Benefits
For an informal discussion about this role, please call Daniel Mallinson, our Green Spaces Supervisor on 07854 996265
Job Profile link
Interview Date: 30 July 2025
Apply now or see more about our Careers here - Careers - Rugby Borough Council including our Corporate Values, Employee Benefits and Hints and Tips for a great application.
Our method of application is online by following the link. If you are unable to apply on-line please contact 01788 533564, or e-mail: recruitment@rugby.gov.uk for further assistance.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Please note the online recruitment process will be unavailable due to scheduled maintenance on a Sunday between 10am and 11am.
We recommend that you save your application regularly to avoid losing information.
About the Role
We have an exciting opportunity within our Customer Service Team for a CRM Analyst & Customer Experience Lead who will play a significant role in championing the use of new processes and innovations to ensure our customers have an excellent experience throughout their journey with Rugby Borough Council.
Working as part of a team of Customer Service Advisors, this is a varied role where you will be responding to requests for information about a range of local and County Council services, helping customers to access and pay for services via the telephone emails and face to face. You will require a mind-set that is focused on delivering consistently good customer care.
Using your own skills, knowledge, and experience, you will assist with the on-going development of data capture methods which facilitate management reporting on areas such as value and customer satisfaction.
Your role will be to create and maintain detailed process flow charts relating to the services delivered, sometimes in collaboration with Business Analysts and Data Analysts and to collaborate with the Customer Service Manager and other colleagues to identify Performance Indicators which provide relevant and accurate process information for performance improvement.
To achieve this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.
About You
You will be able to demonstrate the following skills, knowledge, and experience:
For an informal discussion about this role, please email our Customer Services Team Leader, Tino Dzimba - 01788 533 241, leave your contact information including a telephone number and they will get back to you.
Interview Date: 4 August 2025
The Bereavement Services Team are looking for an organised person to support them in providing a sensitive, compassionate and efficient burial, cremation and memorial service.
You will be based at Rainsbrook Crematorium in Rugby and will be responsible for ensuring that all cremations are carried out with dignity and respect and in accordance with current regulations.
This is a varied role where you’ll be undertaking a wide range of tasks including grounds maintenance, memorial safety checks, cremating, chapel duties and some administration tasks
The role will require you to be able to work additional hours dictated by the needs of the service, which will include some Saturday mornings and weekday evenings
Do you have a caring and sympathetic nature to deal with bereaved families at a sensitive time, are you able to work as part of a dedicated team to ensure that the highest standards of care are achieved?
We’re looking for a flexible, well-motivated self-starter who possesses excellent communication skills, and a commitment to delivering exceptional service to bereaved families.
Previous experience in a similar role would be an advantage however all relevant training will be provided to the successful applicant. Please note that the position requires a good level of physical fitness and a Full UK Driving License.
For an informal discussion about this role, please call Lorraine Marley, our Bereavement Services Team Leader on 01788 533715.
Interview Date: 29 July 2025
Salary - £25,183 - £27,269 Pay award pending
This is a great role for someone who loves working with the wider community and a diverse range of people to help them get the best from their living environment, supporting the delivery of our ambitious housing retrofit programmes under the Warm Homes: Social Housing Fund Wave 3 project.
As our Retrofit and Engagement Coordinator, you’ll be directly engaging with residents, both Council tenants and private homeowners / renters, building strong relationships with them and ensuring they’re informed about upcoming and ongoing retrofit projects.
You’ll also be liaising with Council staff, external surveyors, contractors, agencies, and residents to deliver high quality customer care and resident engagement during and after housing retrofit projects, keeping residents updated with appointment dates and addressing any concerns they may have throughout the retrofit process
This is a two-year fixed term contract offering the opportunity to work at the forefront of sustainable housing development.
Key Responsibilities:
This role suits someone with good face to face communication, relationship building and persuasion skills who has experience of working with a diverse range of people to help improve things for them. You could have gained this experience working in the charity sector, social housing, or something similar.
Some knowledge of construction would be beneficial or an aptitude for it to help you be able to explain plans and projects to the relevant community members - we can help you develop knowledge specific to our retrofitting project.
A good level of administrative ability is also needed alongside organisational and creative skills.
This is a unique opportunity to join a forward-thinking team at a council committed to innovation, climate action, and partnership-led transformation -apply today to help us shape a greener future for Rugby.
For an informal discussion about this role, please call Elaine Allso, our Project Manager on 01788 533786.
Interview Date: 13 August 2025
About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders.
• Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service.• Answering telephone, email and face to face user enquiries. • Represent excellence in service delivery, performance and technical ability.• Consistently deliver at the highest level of customer service, productivity and technical proficiency. • Support and mentor junior members of the team, helping them develop their technical and customer service skills.• Work with the Infrastructure Team to develop knowledge, skills and understanding of more complex problems and network technology.
The successful applicant will have experience in working with non-technical stakeholders to translate business requirements into effective technical solutions and possess excellent problem-solving, communication and interpersonal skills.
They will also be skilled in the use of tools, software and systems for access, security control and administration, such as, Active Directory, Office 365, Intune, Antirvirus, email and web filtering and be fully proficient in all service desk key areas.
• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) • Generous Local Government Pension Scheme• Hybrid working up to 60% • Flexi time scheme • Annual leave purchase scheme• Subsidised parking • Structured Induction Program• Learning and Development opportunities including Future Leaders programmes • Payment of a professional subscription for approved professionals • Family Friendly Policies• Independent Support for your health & wellbeing• Generous compassionate leave• Extra Benefits including Retail Discounts, Cycle to Work scheme and more
For an informal discussion about this role, please call Sam Dickman, our Senior Service Desk Analyst on 01788 533456.
Interview Date: 14 July 2025
Rugby Borough Council is seeking a highly motivated and skilled Systems Development Officer to join the IT and Digital Services Team. This role forms part of a dedicated team delivering service activities in accordance with departmental standards, guidelines, delivery frameworks and established operating practices.
Key responsibilities include:
• Providing specialist advice, technical support and guidance to internal users to resolve systems-related queries and ensure the smooth operation of council systems.• Delivering training and support to Service Areas and digital champions to promote digital literacy, capability and confidence across the organisation.• Undertaking full lifecycle project activities including system design, testing, deployment, documentation and ongoing maintenance.• Supporting procurement and supplier management activities, ensuring compliance with procurement frameworks, contractual obligations and licensing requirements.• Some flexible working and occasional out-of-hours work will be required.
The post holder will apply their project, business, analytical and technical skills to lead and support a variety of system-based projects across the organisation. Working in close collaboration with colleagues, system owners, users and external partners, the role is responsible for the development, implementation, deployment and support of systems that enable efficient and effective council operations.
The successful applicant will possess strong technical expertise across system development, integration, database management and programming languages. They will have experience in working with non-technical stakeholders to translate business requirements into effective technical solutions and possess excellent problem-solving, communication and interpersonal skills.
• 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas) • Generous Local Government Pension Scheme• Hybrid working up to 60% • Flexi time scheme • Annual leave purchase scheme• Subsidised parking • Structured Induction Program• Learning and Development opportunities including Future Leaders programmes • Payment of a professional subscription for approved professionals • Family Friendly Policies• Independent Support for your health & wellbeing• Generous compassionate leave• Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more
For an informal discussion about this role, please call Elliott Priestly, our Senior Systems Development Officer on 01788 533472.
Interview Date: 21 July 2025
The Council has a clear vision for town centre regeneration. Now we are at the delivery phase you will be leading on all aspects of the council’s regeneration related asset acquisition and development. This will include driving forward significant development projects on behalf of the council and partners, working to a clear project methodology and contract managing external consultants such as architects, surveyors and property agents.
You will be forging strong relationships with businesses, investors and developers to support the delivery of one of the region’s most ambitious regeneration agendas.
This is a Fixed Term, 12 months contract.
You will need a significant understanding and a successful track record of £multi million commercial and residential property acquisition and development.
A Chartered Member of the Royal Institution of Chartered Surveyors (RICS), you will bring significant post-qualification experience and a deep understanding of the property development lifecycle from acquisition through to delivery.
Strategic, results-driven, and politically astute, you will be able to demonstrate strong experience in project delivery, contract management, and stakeholder engagement.
Please see the linked Job Profile for full details of the role.
Interview Date: 10 / 11 July 2025
As a Grounds Maintenance Operative you will play a key role in maintaining and enhancing the open spaces around the Borough. Operating ride-on tractor mowing equipment and petrol-powered strimmers alongside other associated machinery maintaining the parks and open spaces to a high standard.
You will also conduct a variety of other works such as tree planting, thinning plantations, hedge cutting, leaf clearance and other related duties.
You will need practical experience within the Grounds Maintenance, open spaces and or parks industry and be experienced in the use and care of associated machinery and equipment.
Alongside this you’ll need to be a competent, dependable, and motivated individual with a keen eye for detail.
A full driving licence is essential.
For an informal discussion about this role, please call Daniel Mallinson, our Green Spaces supervisor on 07854 996265.
Interview Date: 11 July 2025